commercial property lambert smith hampton

News - 05/09/2019

Winning results for Commercial Property Management Client Satisfaction Survey

Feedback on Property Management service levels overwhelmingly positive

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An independent client feedback survey carried out for LSH’s commercial property management team has revealed high levels of satisfaction,  with over 96% of clients rating the quality of their relationship with LSH as either ‘good’ or ‘excellent’.

More than 80 clients were interviewed by independent market research agency Real Service, to glean a deeper insight into their experience of LSH, service satisfaction levels, their business priorities and wider market trends.   This follows previous client studies carried out in 2012 and 2016.

Overall, the results were extremely positive and in many cases, feedback showed an improvement upon delivery in previous years.

Testimonial highlights included:

“They go the extra mile………they take their work personally.”

“They go above and beyond because they keep a very close eye on costs.”

“Professional, accessible and easy to talk to.”

“LSH is a big asset to our needs.”

In particular, the survey found that clients have a positive working relationship with both the accounting and surveying teams, with both seen as helpful and responsive to requests. 

Two thirds of clients felt that the services offered by LSH were ‘better’ or ‘much better’ than those offered by other managing agents.

Elsewhere, those questioned identified the top three ways in which LSH outperforms its competitors as being the presence of a local office, property management delivery and communication.  

The most important deciding factors when appointing a managing agent were cost, reputation and management ability, the survey found.

Commenting, National Head of Property & Asset Management Patricia Bret said: “These results are a fantastic endorsement of our hard working property management division, showing that we understand how our clients work, what they require from us and importantly, delivering it on time.”

“As our division continues to evolve, aligning with residential management and developing our offer to include mixed use, these results are clearly an extremely positive platform for us as a national team.”

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