Complaints
Lambert Smith Hampton is an RICS Regulated Firm. As such we operate complaints handling procedures which comply with RICS regulations. If you wish to make a complaint, please contact us via one the following routes:
LSH Commercial Services
- Lambert Smith Hampton complaints are resolved on the basis of this template.
- We do not adopt a “one size fits all” approach. We will adapt this procedure to best suit the nature of your complaint. If you wish to make a formal complaint using this procedure please contact David Gilbert, Claims and Complaints Manager, by email dgilbert@lsh.co.uk, setting out a summary of your complaint together with supporting documents you wish him to consider.
LSH Residential Property Management
- LSH Residential complaints are resolved on the basis of this template.
- If your complaint is regarding our Residential Property Management Services, please contact our Professional Services Team at: professionalservices@lsh.co.uk, setting out a summary of your complaint together with any supporting documents you wish to be considered.
- Please note, Lambert Smith Hampton Residential Limited is not regulated by the RICS but is a Member of The Property Institute.
Data Protection
- If your complaint is regarding how we handle your personal data, please contact our Data Protection Manager; Sarah Fendt at GroupDPO@lsh.co.uk, setting out a summary of your complaint, including the department to which your complaint is regarding, together with any supporting documents you wish to be considered.
- Alternatively, you may click here to complete the online Data Protection Complaints Form.
- For a copy of our Privacy Notice, please click here: Privacy Policy | LSH