Our Asset Management team delivers higher investment performance for large management companies and financial institutions – whatever the market conditions.

Effective asset management is increasingly important for investors looking to drive returns in a relatively flat commercial property market.

Our Asset Management team delivers higher investment performance for large property management companies and financial institutions – whatever the market conditions.

Our aim is to add value to your portfolio or property. We focus on taking an overall view and on understanding your needs, all backed by our sound understanding of investment principles.

Our specialist team is supported by local delivery teams who will implement any asset management initiatives simply and effectively.

It’s an approach that’s contributed to fund out-performance on a number of mandates that we hold.

We provide a full asset management service to a number of retained commercial property funds with a total capital value of circa £1.5bn; clients include Henderson Global Investors and Rockspring Investment Managers.

Our success is built on:

• Delivering bottom-up solutions that draw on our active dialogue with your occupiers
• Working closely with our investment advisors to make sure we focus on the activities that will provide the greatest increase in capital value
• Carrying out active dialogue with agency teams and our network of national offices to capitalise on local market trends

Delivering higher investment performance

Our goal is to realise higher investment performance from your commercial property investments, regardless of the conditions.

We will identify early opportunities to consider rent reviews and lease expiries as well as to remove lease break options. Find out more about our lease advisory services

We will also reviewing your property business plans, taking a fresh look at your assets to continually drive performance. Our activities could include managing letting agents, identifying and delivering refurbishment projects and implementing empty rates mitigation schemes.

Our commercial property management service provides a platform for investment out-performance

Our commercial property management service provides a platform for investment out-performance.

Your commercial property investments need to be income producing and rents need to be collected on time.  You need clear visibility of your portfolio and its performance and to know what needs to be done to increase the profitability of your assets. Our online systems, bespoke reporting and keen attention to detail provide the up-to-date information you need if you are to move quickly to make changes to your portfolio. We reduce voids by working closely with your tenants and agents on tenant requirements. And we take care of the basics – such as collecting rents on time.

Delivering dynamic commercial property management

Our wide coverage across the UK means that we are close to your properties – and your occupiers. This results in a more dynamic commercial property management service as we can: 

• Regularly inspect your commercial properties
• Offer a truly local market insight
• Develop a relationship and rapport with your occupiers

It’s an approach that works. Benchmarking our occupier retention performance with IPD data shows our occupier-focused management service has delivered a 30% out-performance.

The significant stock of commercial property assets under our management comprises:

• 7,500 commercial properties
• 20,000 occupiers
• £450m rents collected annually
• Over £70m service charge expenditure administered annually

Our team will manage your day-to-day facility management and maintenance tasks effectively, reducing costs and making sure that your property operates with maximum efficiency and safety – all while improving occupier satisfaction.

Many landlords outsource facilities management to improve efficiency and to ensure their buildings provide the environment and services that will satisfy the business requirements of their occupiers.

Effective facilities management allows occupiers to focus on their core business and maximise their productivity, whilst reducing costs and ensuring full compliance with regulation.

Reducing costs and improving occupier satisfaction

Our office network and infrastructure means we are close to the properties we manage. This allows us to deliver facilities management services efficiently and to develop strong relationships with the occupiers in our managed portfolios.

Our team will manage your day-to-day facility management and maintenance tasks effectively, reducing costs and making sure that your property operates with maximum efficiency and safety – all while improving occupier satisfaction.

You can hand over responsibility for all administration, liaison and reporting, leaving you with more time to concentrate on your business.  

Delivering key benefits for our clients

We offer a wide range of services to support our clients, including helpdesk facilities, technical advice through approved consultancy for health and safety and M&E services, Planned Preventative Maintenance, equipment lifecycle analysis and energy management.

Our Facilities Management team will integrate the planning and management of both hard (e.g plants and building fabric) and soft (e.g landscaping, cleaning, security, reception and health and safety) facilities, delivering high-quality, robust service streams and economies of scale .

The key benefits for our clients include:

• Centralised reporting and tracking through our online reporting systems
• Accurate and timely financial information for service charge budgeting and control of expenditure
• Building fabric reports by our partner consultants
• Compliance with statutory health and safety and building engineering requirements
• Regulatory and statutory compliance through proactive monitoring and management
• Supply chain management – delivering value and using the right contractors
• Safe working environment – our online portals monitor health and safety compliance and manage our approved contractors, providing visibility and consistency for our team and clients alike

We provide a secure and safe environment for your occupiers and visiting members of the public, helping to reduce the risk profile of your property portfolio.

Businesses cannot compromise on health and safety.

For all the properties we manage, we will provide a secure and safe environment for your occupiers and visiting members of the public, helping to reduce the risk profile of your property portfolio.

To help deliver our service, we have a strategic partnership with SM&MS Consulting who independently audit and manage our multi-let properties to identify potential health and safety issues. Any issues are notified to our Facilities Management team who will take immediate action.

The whole process is completely transparent. You’ll have full access to all our health and safety data via an online portal; you can track the progress of remedial actions and check the data for any property at any time.  

It’s an approach that helps us to significantly outperform the industry average for health and safety compliance on our managed portfolios:

• Nationwide office network: we’re close to the properties we manage
• Independent health and safety audits
• Transparent approach: you can see audit results immediately and track remedial actions against identified risks in real time

Our property management services help our clients to collect income effectively and provide them with up-to-date and accurate management information.

Managing income and expenditure is a fundamental requirement for running an effective property management or estates management function.

Our property management services help our clients to collect income effectively and provide them with up-to-date and accurate management information.

Processes for effective property management

Strong rent collection and debt management processes are the cornerstones of a good property accounting function. We achieve excellent RICS audit results with 100% compliance.

We control the whole rent collection process, from the initial demand run to the receipt of the cash and daily transfer to our clients.

Every day, we complete rental income transfers, service charge expenditure management processes, credit control and data analysis. This means that arrears reports are up to date and we can identify issues early, enabling effective debt management on arrears the moment they become due.

All payments are made in line with contractual agreements. Payments are made electronically, with remittances being emailed, so we can deal with any queries immediately.

Management information at your fingertips

We can provide you with direct access to real time updates on your portfolio, so you have the up-to-date and accurate information that you need.

All accounting reporting requirements for income, service charges and VAT are analysed by our highly skilled client accountants and will be provided whenever you need them.

We’ll integrate our IT platform with your systems to provide bespoke reporting and information when you want it, how you want it. Our team has deep experience with all the leading property management systems, including PMA, MRI, Yardi, APB and ECS. 

We are committed to sustainable solutions and ensure all initiatives are interwoven across all of our business activities.

Through responsible actions and behaviours, we work to make a positive contribution to the social, environmental and economic wellbeing of the wider community and environment in which we work, live and play.

We actively assist, support and implement our clients’ own sustainability strategies by building strong partnerships with both clients and suppliers, protecting and enhancing the natural environment, and operating ethically to the highest standards. 

Strong community partnerships are nurtured by continually engaging with business and community groups, as well as charities and worthy causes local to the properties we manage. 

We understand the responsibility that we have as a company to minimise our environmental impact through our own activities and those on behalf of  our clients. This commitment is particularly pertinent to our property and facilities management offering given the operational lifecycle of a building uses most energy. . To counter this, we e integrate sustainable practices every step of the way from supplier appointment to energy procurement and community engagement. 

We have extensive capability and experience, spanning the following:

• Environmental planning, policies, procedures
• Environmental impact assessments, compliance management, objective/target setting
• Building certification and regulatory reporting (EPC/DEC/MEES/CRC/GRESB/ESOS/Heat Network Regulations)
• Biodiversity, ecology management 
• Community and occupier engagement, and wellness programmes (FitWel Building  Assessment)
• Flood risk reporting and analysis
• Pollution prevention and control/air conditioning inspections
• Utilities management and monitoring (green energy purchasing/metering/consumption reduction targeting/smart building technology)
• Waste management and recycling programmes
• Supply chain management and procurement (sustainable fit outs)
•  Low carbon travel solutions

We are an active member of the Better Buildings Partnership and therefore at the forefront of sustainability management initiatives within the managing agents sector. Our sustainability solutions are core to our property management offering and are directly delivered by our trained teams and strategic consultant partners. 

Protecting the environment 

We aim to maintain and improve the natural environment in which we live, work and play. Governance controls are in place to ensure resources are managed wisely: 

• Strengthening relationships with waste removal providers to minimise waste to landfill
• Adopting ethical sourcing initiatives including the use of FSC timber
• Encouraging environmentally conscious and responsible behavior from all of employees, and our clients and suppliers. 
• Collection of waste and utility data in order to identify and implement improvements 

Enabling low carbon economy 

We continue to work towards minimising our carbon footprint so that, together with our clients and building occupiers, we become the lowest carbon producers in our sector.

With our innovative technology solutions, our clear leadership and determination, we continually demonstrate the possibilities and benefits of a   low-carbon economy. Successful projects we’ve delivered include:

• Rollout of Automatic Meter Reading (AMR) technology
• Implementation of Smart Building Technology (4D)
• Installation and management of electric vehicle charging points
•  Delivery of photovoltaic (PV) systems

Renewable energy

Many buildings offer an opportunity to support the transition from fossil fuels to renewable energy via the utilisation of unused space for renewable technology. Integrating renewables into a site reduces the carbon impact of a property, introduces a new income stream, and offers the opportunity for increased marketability and tenant engagement.

We have supported multiple renewable projects both on tenanted and untenanted properties from identification of the opportunity to managing the system once installed.