Privacy policy

Who we are

We are Lambert Smith Hampton Limited. We are registered in the United Kingdom, and our head office located at United Kingdom House, 180 Oxford Street, London, W1D 1NN.

Introduction

We are committed to protecting your privacy. This policy explains how and for what purposes we use the information collected about you via www.lsh.co.uk  (referred to below as "this website"). Please read this privacy policy carefully. By using ‘this website’ and any services we offer via ‘this website’, you are agreeing to be bound by this policy in respect of the information collected about you via ‘this website’.
If you have any queries or comments about the policy, our use of your personal information or wish to unsubscribe from messages from us, please email us on digitalmarketing@lsh.co.uk. You can also unsubscribe using the unsubscribe link at the foot of any emails you receive.

In general, we use the information we collect about you to:

• Inform you about products and services that you may be interested in
• Forward to you information that you have specifically opted in to receive
• Ask you to take part in occasional surveys that will help us to improve our service delivery

Personal information collected

When you visit, register or use the services on ‘this website’, you may be asked to provide certain information about yourself, including your name and your contact details. We may also collect information about how you use ‘this website’ including your searches, the properties and pages you look at. Finally, we may also collect information from any correspondence that you have with us. Collectively, we refer to this as "Your Information".
All of the forms where you might enter personal information on ‘the website’ have tick box options to enable you to specify your consent (or otherwise) to our use of Your Information.
The following features, by their nature, require and make use of personally identifiable information.

Email a Friend

When you use the email a friend feature of ‘this website’ we record which properties you have sent to the friend, solely so that we can track the popularity of those properties. We record the other details provided in the email for internal monitoring of the service. We will NOT add any information collected in this manner to our mailing lists to protect you and the recipient's privacy.

Registering with us

If you register with the MyLSH service we save the details you provide and use them to enable us to personalise the service we offer to you. You can update the details at any time via ‘the website’.

Saving properties

If you register with the MyLSH service with us and save properties you are interested in, we can identify which properties you have saved. We may anonymously aggregate these details to indicate how many users have saved a particular property, but we will not make available to third parties any personal data relating to which users have saved which properties.

Using the property alerts and saved searches (when fully implemented)

If you register with the MyLSH service with us, save searches and/or use the property alerts feature to receive notification when new properties matching your criteria are added to ‘this website’, we record the settings you use and which properties have been sent to you. We do not make any information about any property that has been sent to you available to our advertisers or third parties.

Who has access to the information you provide or we collect

We retain access to all personal information that we have collected from you.
If our business enters into a joint venture with or is sold to or merged with another business entity, Your Information may be disclosed to our new business partners or owners.
If we offer or supply a service to you that is provided on our behalf by a third party we may have to pass Your Information to them in order to deliver the service. By using ‘this website’ you consent to us providing Your Information to the third parties licensed by us to provide such services. We may also use third parties to provide services on our behalf which may include processing (but not using themselves) Your Information e.g. to complete partial addresses or to augment the information we hold about you. In either case, we will not pass your data to anyone who is not registered with the Data Protection Act or is not subject to these or similar provisions in our contract with them and we will not allow the third party to use Your Information commercially without your consent.
We will not otherwise disclose, sell or distribute Your Information to any third party without your permission unless we are required to do so by law.

Access to, changing or removing the information we hold

Registered users of ‘this website’ can update their information, change settings or deactivate their account in the ‘My account’ section of the MyLSH area of the site once signed in.
Users of ‘this website’ can request we provide them with a copy of the personally identifiable information we hold by emailing digitalmarketing@lsh.co.uk. You may ask us to make any necessary changes to ensure that such information is accurate and kept up-to-date. We may charge a small administration fee to cover the data search, preparation and delivery.

Cookies and tracking

Like many websites, we use "cookies" to enable us to personalise your visits to this website, simplify the signing-in procedure, keep track of your preferences and to track the usage of this website. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (your browser's help screen or manual will tell you how to do this), but please note that this may reduce the functionality of ‘this website’ and other websites.
Further information about the cookies we use is available in our Cookie Policy page on ‘this website’.
Like all websites, our servers automatically record 'log files' containing information about the volume and characteristics of our website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how ‘the website’ is used that help us to monitor and improve the service. We cannot identify you from your log files.

Security, storage and transfer of information

We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. If we are working with third parties we will require them to have in place similar measures to protect Your Information.
All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
Your Information will not be transferred outside of the European Economic Area.
We will retain Your Information for a reasonable period or for as long as is required by law.

Property Details Displayed on LSH

If you or your employer are the owner of a property asset or land being displayed for sale or for rent on our website this is because you.your employer or the sub-agent you have chosen to use for the sale or the letting of your property or land has a contract with us to display the details of your property on our website and thereby place the information about your property fully in the public domain.

Changes to the policy

We may change this policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this policy will be posted on ‘this website’.