Our estates management service enables you to deliver more value with less in-house resource. We take responsibility for the delivery of a comprehensive range of services providing a complete outsourcing solution.
Managing your complex portfolio requires a wide range of property skills, flexible property software and occasional access to specialists.
Implementing an efficient outsource model
We will work with you and your partners, informally or through a formal dialogue process, to identify unique people solutions and support services, with IT arrangements that will support an efficient comprehensive outsource model. Drawing on our extensive experience of mobilising large-scale outsourced contracts, we will deliver the transfer to the new operating model without impacting service delivery.
For example, for Essex County Council/Mitie Plc, our team is constructed from seconded staff, working with our existing local staff, national specialists and approved sub contractors. We have selected and provided replacement property terrier software and managed its implementation and interface to a shared data portal. Working with our partners we have created cross team processes through Facilities Management, Estates Services and the client team, making most efficient use of our mutual resources and strategic understanding.
Measuring your success
We have 20 years experience of operating outsourced teams and our designated Account Managers measure performance through a range of Key Performance Indicators (KPIs).
From day to day property management to mitigating the liabilities of legacy properties our performance will be closely measured. We ensure that client satisfaction is measured, that continuous improvement is embedded and that appropriate KPIs are agreed to track your desired performance outcomes. Together, these elements ensure complete transparency and visibility for you.
Read our case studies on working with Essex County Council and Hertfordshire County Council to see how this works in practice.
Procuring our services
We are currently employed on more than 50 term and framework contracts nationally and offer easy access to our services through national frameworks such as the HCA Property Panel or the NHS Shared Business Services framework, offering an opportunity to consider utilising pre-procured contract rates and terms and conditions.
Find out more about how to procure our services